We’ve all heard the phrase “the customer is always right” and that sentiment is certainly true when hosting Airbnb guests. One bad review can often lose you the deal when a potential guest is viewing your Airbnb profile. Guest feedback is rated as one of the most important factors when it comes to choosing a holiday home so however great your home may look in the pictures – your below par feedback may be costing you valuable bookings. It is often forgotten that you are competing against premium hotels when you put your place on Airbnb and that means guests will expect the same standards from you and your home. For some people they may lack the time and know-how to offer the level of professionalism which guests come to expect from their holiday home nowadays. This is where the help of an Airbnb hosting management company such as AirbnbEazy.com can come in handy. Below are 3 common complaints that hosts receive and how using a company like ours can help you to avoid them.
One of the biggest challenges for a homeowner renting out their property is the logistics behind the key exchange. Where do you meet? What time do you meet? What time does your flight arrive? What if you are you running late? These are all issues which can lead to wasted time and disgruntled guests/hosts. Most guests have had issues with the key exchange at one point or another and this can often set a bad tone for the rest of the stay. By using a host management company you can ensure that there is always someone there to meet your guests and additionally by using automated check-in your guests never need to wait for anyone. At AirbnbEazy.com we make sure we are constantly communicating with your guests so you are free to get on with other things stress-free.
This is probably the biggest area for complaints amongst guests who use websites such as Airbnb, HomeAway and HouseTrip. While you may consider your place clean others may disagree and when it comes to guest feedback you cant afford to get bad reviews for perceived lack of cleanliness – whether you agree or not. By using a professional cleaning service or getting a property management company to manage it for you, you can rest in the knowledge that the house is being cleaned to a professional standard. This is all the more logical as your guest pays a premium on their total to cover the cleaning so it’s essentially being paid for by the guest anyway.
A recent survey of Airbnb guests found that nearly 60% of guests would go elsewhere if they haven’t had a response within 24 hours. For a host who is busy or on holiday on the other side of the world time can often slip by. This may be the difference between sealing the deal or losing out to another property. Airbnb displays your average response time on your profile and a slower than average response time can lead to less inquiries and even less clicks as Airbnb has revealed that they use your response time as a factor when deciding where to show your property on the results page. By getting a dedicated property management company to communicate with the guests and fix any problems in a timely manor you can not only address potentially damaging feedback but also get more bookings!
T: 0203 488 1038
Eazy Management LTD
160 City Road